Cancellations and Refund Policy

At Fragtory, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Below is our cancellation and refund policy:

Cancellations
Cancellation requests will only be considered if made within 7 days of placing the order.
Cancellation requests may not be entertained if the order has already been processed and shipping has been initiated.

Refund and Replacement
Refunds or replacements will not be accepted for perishable items like flowers or eatables unless the customer can prove that the product quality is unsatisfactory.
For damaged or defective products, customers must report the issue to our Customer Service team within 7 days of receiving the item.
An unboxing video of the product is mandatory to process claims for damaged or defective items.
If the received product differs from what was displayed on the website or does not meet expectations, customers must report the issue within 7 days. Our Customer Service team will review the complaint and make an appropriate decision.
Manufacturer Warranty

For products with manufacturer warranties, customers are advised to address complaints directly to the manufacturer.
Refund Process
Refunds approved by Fragtory will be processed within 6-8 business days. The amount will be credited to the customer’s original payment method.
We thank you for choosing Fragtory and appreciate your understanding and cooperation with our policies. For further queries, feel free to contact our Customer Service team.

If you have any questions regarding our Cancellations and refunds policies, please contact us at:
Email: support@fragtory.in

Instagram- www.instagram.com/fragtory