Last Updated: September 24, 2025
This Privacy Policy describes how Fragtory (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.fragtory.in (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refers to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce our Terms of Service, and protect our Services, rights, and users.
When you provide information directly through our Services, we may collect:
- Contact Information: Name, email, phone number, and shipping/billing address.
- Order Information: Details of products you purchase, payment confirmations, and order history.
- Account Information: Username, password, security questions, and other information used for account security.
- Shopping Activity: Items viewed, added to cart, saved for later, or purchased.
- Customer Support Data: Information you provide when contacting us for assistance.
Some features may require you to provide additional information. You may choose not to provide it, but certain Services may not be available.
We may automatically collect information about your interaction with our Services (“Usage Data”) through cookies, pixels, and similar technologies (“Cookies”). This may include device type, browser information, IP address, and usage patterns on the Site.
Information We Obtain from Third Parties
We may receive information about you from third parties, such as:
- Service Providers: Companies supporting our Site, like Shopify.
- Payment Processors: Payment details needed to fulfill orders and process transactions.
- Advertising & Analytics Providers: Information collected through your interactions with ads, emails, or our Services.
All third-party data will be treated according to this Privacy Policy.
We may use your information for:
- Order Fulfillment: Processing payments, shipping orders, managing returns or exchanges, and managing accounts.
- Marketing & Advertising: Sending promotional emails, displaying tailored advertisements, and improving our Services.
- Security & Fraud Prevention: Monitoring activity to prevent fraud and unauthorized access.
- Customer Support & Service Improvement: Responding to inquiries and enhancing your experience.
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Cookies
We use Cookies to power our Site, remember your preferences, analyze usage, and improve Services. Third-party partners may also use Cookies for advertising and analytics.
You can disable Cookies through your browser, but some Services may not function correctly without them.
We may share your information in the following circumstances:
- Service Providers: Vendors supporting our operations, including payment processing, shipping, IT, and analytics.
- Business & Marketing Partners: To provide services and targeted advertising.
- Consent: When you authorize disclosure for specific purposes, like social media logins or product shipping.
- Corporate Group: With affiliates for legitimate business purposes.
- Legal Obligations: For mergers, bankruptcy, or to comply with legal requirements.
We do not disclose sensitive personal information without your consent.
Third-Party Websites and Links
Our Site may link to external websites. We are not responsible for the privacy practices, security, or content of third-party sites. Sharing information on social media or other platforms may make it viewable by others.
Children’s Data
Our Services are not intended for children. We do not knowingly collect information from children under 16. If we become aware of such data, we will take steps to delete it.
We implement reasonable security measures but cannot guarantee complete security. Retention of your personal information depends on business needs, legal obligations, and service requirements.
Your Rights
Depending on your location, you may have rights including:
- Accessing, correcting, or deleting your personal information.
- Receiving a copy of your information or transferring it to another party.
- Restricting processing or withdrawing consent.
- Managing communication preferences and opting out of marketing emails.
Requests can be submitted via support@fragtory.in. We may require verification before acting on requests.
Complaints
You may contact us regarding complaints about personal data handling. If unresolved, you may escalate to your local data protection authority.
International Users
Your personal information may be transferred, stored, and processed outside your country. Where applicable, we use recognized mechanisms to ensure adequate protection of your data.
For questions about this Privacy Policy or to exercise your rights, contact us:
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